The Norwex Guarantee

Norwex backs its quality commitment with a 100% Satisfaction Guarantee. We will refund, replace or exchange any products that are not to your complete satisfaction within 60 days of purchase.

To request a return, please contact your Consultant.

If you do not know your Consultant, please contact Consultant Care via

Product Warranty

At Norwex we are proud of our unique, high quality products and want you to be as thrilled as we are with the product. We are happy to assist you with any item that did not meet your expectations. Our 2-year product warranty covers any problem you may encounter outside of normal wear and tear. If you are not pleased with how a product has worn or performed you may contact your Consultant to have the item replaced.